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18india ~ Policies

*** Exchange Policy ***

We don't have refund or return option. Customer can initiate exchange for product or size here. Exchange request can be initiated only ‘once per order’  and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:

  1. Product(s) should be unused & unwashed

  2. Tags should be intact

  3. Product(s) is/are not purchased in sale/discounted price

  4. Product(s) is/are not custom altered

  5. Unpacking video is must for damage, partial and wrong product received.

 

Customer will have to send parcel back to us.

Please note that reverse parcel take anywhere from 3-20 days after pickup to reach us. Exchange order will be processed ONLY after we receive customer’s parcel back  and product(s) pass(es) the quality check. Reverse shipping would cost Rs 100. Please note we are only charging what our logistics partner charge us as shipping rates. Incase there is no reverse pickup available in your pincode, you will have to self ship the same in the address ( 18INDIA , 10 ~ Mittal Raw House Pedar Road Mota Varachha Surat Gujarat - 394101. India. ) provided by our customer support. 18india is not liable for any issues arising from a failure to meet quality standards or requirements during reverse pickup or after the quality check process. Customers are solely responsible for verifying the quality of goods or services before acceptance. 18india disclaims any responsibility for defects, damages, or discrepancies identified after the quality check is completed.

 

Size Exchange

We take great care in dispatching garments as per size mentioned in our size charts, incase you are having size issue you can place a exchange request here or contact us through our email at 18india.in@gmail.com or reach us on phone via +91 97 22 22 22 83.

 

Custom Tailored Items /  Altered Items

We will not accept return or exchange for custom sized items or items that have been altered in any way.

 

Sale items (if applicable)

All the sale, discounted, coupon & gift voucher purchases cannot be returned or exchanged.

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